Effective Date: September 1, 2026
Company Name: Heritage Trail Nepal
Heritage Trail Nepal ("we," "our," or "us") is committed to protecting your personal information and your right to privacy. When you visit our website, book a tour, or use our services, you trust us with your personal data. We take your privacy very seriously. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your information.
Information We Collect
We collect personal information that you voluntarily provide to us when registering interest in our travel packages, booking an adventure, filling out a contact or customization form, or subscribing to our newsletter.
- Personal Identification Data: Full name, email address, phone number, and physical address.
- Booking & Travel Details: Number of travelers, preferred travel dates, package selections, special assistance requirements, and passport details (when required for specific permits or ticketing).
- Payment Information: Payment processing is handled through secure third-party gateways. We do not store complete credit card or banking details on our servers.
How We Use Your Information
We use the data we collect for legitimate business purposes, specifically to operate and manage our travel operations efficiently:
- Booking Fulfillment: Processing tour reservations, generating tracking numbers, and securing required regional travel permits or hotel accommodations.
- Customer Communication: Sending booking confirmations, status updates, itineraries, and responding to inquiries submitted through our contact or messaging forms.
- Marketing & Updates: Sending promotional emails, newsletters, or special discount offers (only if you have opted in to receive them). You can opt out at any time.
- Service Improvement: Analyzing website traffic and user interactions via tools like Google Analytics 4 to enhance our user experience and layout.
Data Security & Sharing
We implement strict administrative, technical, and physical security measures to protect your personal data from unauthorized access, disclosure, or misuse.
- Third-Party Service Providers: We only share necessary data with trusted local partners (such as hotels, transport providers, and trekking guides) strictly required to fulfill your tour itinerary.
- Legal Obligations: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., tourism boards or government regulations).
Your Privacy Rights
You have the right to request access to the personal data we hold about you, request corrections to any inaccurate information, or ask for your data to be deleted from our active records (subject to legal booking retention requirements).